I bought my laptop two years ago and it came with one of those free security programmes.
The 'free time' ran out and I did my own thing and am very happy with what I have
I have now tried to remove the free programme.
I go to add/remove and click on the anti virus programme to remove.
It then asks if I am sure if I want to remove XXXX from my computer and then I click Yes.
It then says it is initialising the removal and then freezes my computer. It goes to the egg timer and sticks there
I have tried this numerous times on my laptop with the same result. (I have left it for over an hour to get it's act together) I then have to reset my computer by switching off and then on......Nothing else works
My parent's bought the same laptop and haven't upgraded so I tried deleting the free programme from theirs.........They freeze too!!!!
Anyone any ideas?
Many thanks in advance.