Has anyone ever had any trouble ordering certs online. I ordered some the other day and my credit card was debited twice. Anyone else had this problem.
Has anyone ever had any trouble ordering certs online. I ordered some the other day and my credit card was debited twice. Anyone else had this problem.
I haven't ever encountered that. I presume you've complained?
Christine
Researching: BENNETT (Leics/Birmingham-ish) - incl. Leonard BENNETT in Detroit & Florida ; WARR/WOR, STRATFORD & GARDNER/GARNAR (Oxon); CHRISTMAS, RUSSELL, PAFOOT/PAFFORD (Hants); BIGWOOD, HAYLER/HAILOR (Sussex); LANCASTER (Beds, Berks, Wilts) - plus - COCKS (Spitalfields, Liverpool, Plymouth); RUSE/ROWSE, TREMEER, WADLIN(G)/WADLETON (Devonport, E Cornwall); GOULD (S Devon); CHAPMAN, HALL/HOLE, HORN (N Devon); BARRON, SCANTLEBURY (Mevagissey)...
I ordered 3 on the 19th and my cc has been debited twice. I am waiting to hear from them
Joan
Hi Joan
I have been on to them and the problem has been logged. I have got to send them a copy of the credit card statement with the said transactions on. Apparently other people have been complaining, so the chap I spoke to on the phone said. Some problem with World Pay and their servers.
I am wondering if its to do with transactions done last week, mine on the 22nd.
Someone on GR has also had same problem, so theres a few of us.
Hi Sue
Just heard from the Gro. They are looking into this problem with World Pay "as a matter of urgency". They have not asked for a copy of my statemnt as yet, whether this is because I sent them all the ref nos I don't know. As luck would have it I had not binned my copy orders, they were on my desk with a load of other papers!
Joan
Joan
I ordered six certs and have received five of them. Hoping the other one will turn up in the next day or two.
Will see what happens.
I am sure things will be sorted in the end.
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