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FTM 2014 help

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  • FTM 2014 help

    have installed this tonight went to register it and got this message is it safe to say yes??ancestry.jpg

  • #2
    well I managed it in the end but now on Ancestry I have my old tree intact and this FTM 2014 synched with a new one which has no photos or certs showing just a boxjohn samuel keen death.jpg
    how can I get my old tree synched with FTM thanks

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    • #3
      The synchronising of photos does take longer than the synchronisation of data. Is it still the same this morning?
      Elaine







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      • #4
        hyer Elaine yes its the same ? is that normal

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        • #5
          Doesn't normally take more than an hour to get the photos to sync as well.
          Rather than syncing from Ancestry to FTM - try it the other way round. Open FTM and download the tree from Ancestry - then set up the sync option.
          Elaine







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          • #6
            could I use my other tree on ancestry to synch rather than the new one it imported Elaine thanks shall try it today

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            • #7
              census.JPGdid that thanks Elaine but quite a few census records aren't showing and when I search for missing media I cannot find them this is whats showing for the missing ones, how do I find the missing ones ? thanks

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              • #8
                You might be best to contact Support and see if they can advise.
                Elaine







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                • #9
                  Thanks Elaine ,there are quite a few people with a similar problem it seems so will see what they say.

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