Help, I've lost my email address book!

Lynn The Forest Fan · 05-07-08, 22:16

Although I changed to O2 broadband, I kept my email address with Tesco. However, today I queried why I had been billed again for a full month when I had only been subscribed for 20 days of June. although I was told that they charge for a full month no matter how much you use, they said they would refund me & make sure my account was cancelled. However, I didn't realise that this meant that I would no longer have access to my email account.

So I can't access my emails, which isn't a major problem, but I can't get into my address book either.

is there any way to get my addresses back? Or are they lost forever?

WendyPusey · 05-07-08, 22:35

If you use Outlook or Outlook Express then it is still on your PC, but if you used their own dedicated client, then I think you've lost them.

Lynn The Forest Fan · 06-07-08, 07:26

Thanks Wendy, thats kind of what I thought. I occasionally used Outlook but the addresses aren't there

.

Augustus · 06-07-08, 08:25

Hi ,

If they have closed your account, then you have lost your emails. You could contact them and see if they are in a good mood (providing they have not already deleted your account - They would have just taken it off line first) and ask them your email addresses.

Good Luck

Mike

Lynn The Forest Fan · 06-07-08, 10:24

Thanks Mike, I think I will just have to manage without as they are a pain to contact & I'd end up spending ages on the phone to them.

05-07-08, 22:16	#1 (permalink)
Lynn The Forest Fan Member Join Date: Sep 2006 Location: South Yorkshire Posts: 1,499	Help, I've lost my email address book! Although I changed to O2 broadband, I kept my email address with Tesco. However, today I queried why I had been billed again for a full month when I had only been subscribed for 20 days of June. although I was told that they charge for a full month no matter how much you use, they said they would refund me & make sure my account was cancelled. However, I didn't realise that this meant that I would no longer have access to my email account. So I can't access my emails, which isn't a major problem, but I can't get into my address book either. is there any way to get my addresses back? Or are they lost forever? __________________ Regional Co-ordinator North East, South Yorkshire and North Wales

05-07-08, 22:35	#2 (permalink)
WendyPusey Member Join Date: Sep 2006 Location: Isle of Wight Posts: 832	If you use Outlook or Outlook Express then it is still on your PC, but if you used their own dedicated client, then I think you've lost them. __________________ Wendy Genealogists don't die, they just lose their census. Genealogy: It's all relative in the end. I'd rather look for dead people than have them look for me. I'm always late; my ancestors arrived on the Juneflower. Wendy's Wiki Page Wendy's Family Tree "Information given in this posting is Crown Copyright, from www.nationalarchives.gov.uk"

06-07-08, 07:26	#3 (permalink)
Lynn The Forest Fan Member Join Date: Sep 2006 Location: South Yorkshire Posts: 1,499	Thanks Wendy, thats kind of what I thought. I occasionally used Outlook but the addresses aren't there . __________________ Regional Co-ordinator North East, South Yorkshire and North Wales

06-07-08, 10:24	#5 (permalink)
Lynn The Forest Fan Member Join Date: Sep 2006 Location: South Yorkshire Posts: 1,499	Thanks Mike, I think I will just have to manage without as they are a pain to contact & I'd end up spending ages on the phone to them. __________________ Regional Co-ordinator North East, South Yorkshire and North Wales

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06-07-08, 08:25	#4 (permalink)
Augustus Member Join Date: Jun 2008 Location: London, but always a Bristolian. Posts: 34	Hi , If they have closed your account, then you have lost your emails. You could contact them and see if they are in a good mood (providing they have not already deleted your account - They would have just taken it off line first) and ask them your email addresses. Good Luck Mike