| Liz
If you go onto the norton web page you will find a live help chat which is very good. They can put you onto a technician who is able to take over your pc (with your agreement) to put the fault right.
I did this for my daughter last week, the service was excellent and it was all done in a few minutes. She had a red cross which nothing we did would resolve and also she couldnt do a back up, but all is well now.
I also found them very helpful when I wanted a second copy on my new pc. They upgraded my old pc version of norton for free too.
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Kathleen |